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Refunds, Changes and Cancellations:

Concession tickets are only available to current holders of a Centrelink card or Department of Veteran Affairs card shown at the gate with a ticket on entrance.

Camping tickets cannot be purchased separately; they can only be purchased as part of a combined Festival & Camping ticket.

By buying a ticket you, and each person you buy for, accepts that photographers will present within the festival area and that festival attendees may be photographed and their images used for marketing purposes.

Refunds will not be offered if:
the patron/s arrive late or leave the Event early for any reason.
the purchaser has a change of mind or change of personal circumstance.
there is poor weather before or during the Event.
there is a change in programming.
if a patron is asked to leave the site due to unacceptable behaviour

If a Total Fire Ban is called by the DFES during the hours of entry to the festival, patrons may be offered early entry to the site via email notification and postings on social networks.
If vehicles have not entered onto the site by the time the ban is in place, patrons must find alternative arrangements to get dropped off at the site as cars will not be allowed into the camping area due to non vehicle movement.

Camping on site without vehicles will still be allowed.

Where the Event is cancelled due to fire, poor weather conditions, drought, pandemic, acts of god, rulings by council, the police, or other authorities, or government restrictions( a Force Majeure Event), Lunar Circus will provide a credit note to the value of the Ticket minus booking fee for use at a subsequent event.

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